Policies
Payment Policy: All co-pays, co-insurance, and deductibles are due at the time of service. We accept cash, check, Visa and Mastercard. There will be a $25.00 service charge on all returned checks.
Your Insurance Card: Remember to bring your current insurance card to EVERY appointment. We will submit your claim but we must have accurate information to do so.
Deductibles: If you have a deductible, please be aware that we will collect in full the contracted rate at the time of service. Once you have met your deductible for the year, you may bring in proof and we will make a note in the computer that you have met your deductible for the remaining year with that insurance company.
Unpaid Accounts: If your account is not paid in a timely manner or payment arrangements are not kept, we will assign your account to a credit bureau.
Insurance Guidelines: Physicians are required to follow basic CPT and ICD-9 guidelines when determining how to code services. They must code your visit based upon what services were provided and cannot take into account particular health plan benefit designs. Consequently, we are unable to switch the visit reason and diagnosis in order for a claim to be covered by your insurance. If you think an error has occurred on your account, please contact the billing office immediately.
Newborns: You should contact your insurance company as soon as possible after your child has been born. Most health plans allow 30 days to add your newborn to your insurance plan.
Appointments: If you have additional sick children, please call to schedule a separate appointment for each child. If you are unable to keep your appointment, please call at least 24 hours in advance to cancel. Missing appointments may result in charges for the office visit and/or dismissal from the clinic.
No Show Policy (Updated 1/1/2022)
- After the first missed appointment, the parent or guardian will be notified by letter of our office policy. The appointment may be rescheduled.
- If a second scheduled appointment is missed, a $25 fee may be charged. The appointment may be rescheduled.
- If a third scheduled appointment is missed, within a 3-year period, it will be necessary to terminate our professional relationship with the patient and family. We will be available to treat the child for 30 days on an emergency basis only, so that he or she will have access to care while the family chooses another physician.
- Arriving late for a child’s appointment or not giving proper notice of a cancellation before a child’s appointment can be counted as a missed appointment.
- Please note that our policy is based on the number of missed appointments per family, not per child.